Complaints

Customer Support for Complaints or Concerns

Please contact us at (508) 325-5113 Monday through Friday from 8:00 am – 4:00 pm.

A complaint will only be investigated if the following information is provided:

  • Date and time of allegation
  • Route or bus number
  • Location i.e. bus stop, or street name

Use this form to contact the NRTA with any complaints you want us to know about.

Thank you for taking the time to submit your complaint. Your feedback is valuable to us, and we will reach out to you if necessary to formally address your concerns.
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Title VI/ADA Complaints

The Nantucket Regional Transit Authority assures every effort will be made to ensure nondiscrimination in all of its programs whether those programs are federally funded or not.