Reasonable Modifications

Fixed-Route Service NRTA’s fixed-route service is accessible to persons with disabilities. Buses are equipped with wheelchair lifts that enable persons in wheelchairs or persons who cannot navigate steps to ride the bus. Operators are trained to assist riders to use lifts, secure wheelchairs, provide information on destinations served, and announce stops, including any stop you request.

ADAComplementary Paratransit Service NRTA provides ADA complementary paratransit service for persons whose disability prevents them from using the fixed-route service. The service operates the same days and hours as, and within 3/4 of a mile of, fixed routes. Click here to view and print the paratransit policy. Click here to download and print the paratransit form.

Other Accessibility Policies You may travel with your respirator, concentrator, and portable oxygen. Service animals are welcome onboard buses and vans and in our facilities. They must be kept under the control of the passenger at all times. Public information is available in alternative/accessible formats upon request.

Reasonable Modification Policy Those passengers that have communication issues can call 711 for text to voice relay assistance. Passengers with disabilities may request modifications to current service procedures and to access the service. To make a request, please call us at 508-325-9571 or email us at Please submit requests at least the day before the trip. NRTA will not charge additional fees for passengers requiring reasonable modifications.

ADA Complaints If you have a complaint about the accessibility of our transit system or service or believe you have been discriminated against because of your disability, you can file a complaint. Click here for the complaint procedures. Please provide all facts and circumstances surrounding your issue or complaint so we can fully investigate the incident. If you are unable to complete a written complaint due to a disability or if information is needed in another language we can assist you. Please contact us at 508-325-7516 or